Articles in Category: Current Vacancies

Quality Compliance Officer

on Wednesday, 10 August 2016. Posted in Current Vacancies

Quality Compliance Officer

Salary: £25,000 - £27,000 per annum subject to experience plus contributory pension under auto enrolment
Hours: 37 hours per week
Location: Based in Central Portsmouth with work across the city
Contract: Full time

Citizens Advice Portsmouth are looking for an Quality Compliance Officer - Must have experience of the new Advice Quality framework with experience in supervision and debt advice.  A supervision certificate is essential.

This is an exciting time for the service, offering new methods of advice channels and service delivery.

The main elements to the role will be:

  • To Implement a new Quality of Advice audit system
  • Supervision of the generalist advice sessions in accordance with Citizens Advice best practice
  • Develop volunteers in advice roles
  • Overseeing the Advice teams ensuring development of the service
  • Managing advice processes and procedures to ensure a quality streamlined and efficient service

Closing Date: 19th September 2016

Interview Date: 23rd September 2016

Contact:This email address is being protected from spambots. You need JavaScript enabled to view it. for an application pack or click the links below.

APPLICATION FORM 

JOB DESCRIPTION

 

 

 

 

 

 

Citizens Advice Portsmouth is an equal opportunities employer. We encourage applications from all sections of the community.