Hampshire Macmillan Citizens Advice Service



When you or a loved one has been diagnosed with cancer, money worries should be the last thing on your mind.

We are a local team of specialist Citizens Advice advisers working in partnership with Macmillan Cancer Support who can help you make sense of your finances and offer guidance on your eligibility for benefits.

What can we help with?

We offer free, confidential and impartial advice to people affected by cancer on a range of issues, including:

  • welfare benefit applications
  • money matters including debts, pensions, tax, insurance, grants and fuel schemes
  • employment advice for employees and employers
  • housing
  • family matters
  • travel and health costs

We only act for you with your permission.

Where can you find us?

You can get help over the phone or arrange for an appointment. Call our dedicated advice helpline on:

0344 847 7727

Monday to Friday from 9am to 1pm 

We also hold regular outreach sessions at Queen Alexandra Hospital in Portsmouth, Southampton General Hospital and Countess Mountbatten Hospice.


Client Feedback

“It has been brilliant – we did not think we were entitled to any help or benefits. We are extremely grateful for your help.”

Case Study

Our client first contacted us via the advice line.  He has recently been diagnosed with throat cancer. He had been offered treatment by the hospital but said he suffered the first time round and didn’t know if he felt up to undergoing operations and chemo. We advised him about claiming Disability Living Allowance and completed the application form with him but initially this was turned down. We requested a reconsideration of the decision and he was then awarded the benefit backdated to the original date of claim.

He was living in a flat with shared facilities where the toilet was down a steep flight of stairs and shared with 5 other men. The Local Authority became involved with the building after the Fire Service reported the building to them because of faulty wiring. All flats were inspected and a list of works provided to the landlord who responded by issuing a Section 21 eviction notice – he said he couldn’t undertake the expense of the works needed. We contacted Local Authority Housing and they accepted that our client was in priority need. Within 6 weeks he viewed a property which he accepted and moved in 2 weeks later. Now in his new home we have helped him with his Housing Benefit claim, we also obtained two grants totalling £600 and loan of a wheel chair from Red Cross.

He says this is the first time in his life he has had secure accommodation – he said even when he was young they were evicted from their social housing when his father passed away. Even though he lived in the other property for 11 years and he said he was very nervous about moving he says his new property already feels like home and he hasn’t spent one moment thinking about the old place. His friend who made the initial referral says this is the brightest he has been for a very long time.